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Verwöhnhotel Berghof FAQ's for your Holiday

Your questions are important to us


When is Check-In or when is Check-Out?
Your room should be ready for you at 3 pm on the day of your arrival. If you arrive earlier and the room is already ready, you can move into the room. Otherwise you can relax in our wellness oasis or explore the nature of Alpendorf. On the day of departure we ask you to leave the room by 11 am.


However, if you do not want to let the holidays end yet, you have the option of a late check-out booking. This will costs € 20,00 per person. So you can spend a few more hours in our lovely hotel Berghof and strengthen at the afternoon snack before your departure.


Where is your hotel and is there also a parking space?

The Verwöhnhotel Berghof offers a unique location amidst the beautiful mountains of the Salzachtal. A parking space is located directly at the hotel area, here you can easily leave your car.


Are dogs allowed in the hotel?

Dogs are welcome in our hotel. Please understand that your four-legged friends will not have access to the dining room, the wellness area, the garden area and certain room categories (Comfort Family Suite). We charge a cleaning fee (excluding food) of € 10,00 per day. Please bring your own dog blanket and basket.


Do you offer a pick-up from the train station in St. Johann in Pongau?

If you will arrive by train, we will pick you up at the train station in St. Johann in Pongau. Please let us know your arrival time.


Are children allowed in the indoor pool or spa area?

Our indoor and outdoor pool is also available to our little guests from 7 am to 9 pm. The sauna area is a rest area and a nude area and therefore only for adults (from 15) reserved.


When did the spa area open?

Enjoy our bathing area from 7 am to 9 pm.

Our sauna area is open from 2 pm to 9 pm.

On request, we will activated the sauna at 10 am.

Our beauty department is open daily from 9 am to 6.30 pm.


What is the temperature of the indoor and outdoor pools? When are these open?

Our indoor and outdoor pools are heated and have around 27 to 30 degrees. The indoor pool is open daily from 7 am to 9 pm and the outdoor pool is open from 7 am in the morning (only in good weather). The outdoor pool is not open in winter.


What does the Berghof half board include?

When you book the Berghof half board you will expect local and regional delectable:

For our little guests we offer a delicious children's menu or buffet.


Do you offer child care?

Every day, your children (from the age of 3) can expect an exciting programme in the Berghof´s Kids club. On request, we also could organize a private babysitter. Our two childminders are looking forward to your visit!


How far is the ski slope or ski lift from the hotel?

The gondola station is located directly opposite of the hotel Berghof.


Do I get the ski passes directly at the hotel?

Ski passes, day passes and hourly cards are available directly at the reception.  Ski passes for 8 days or more can be purchased directly at the gondola station. Cancellation of ski passes is only possible at the gondola station.


Is there a room for the ski?

In the basement there is a room for your ski equipment. This room is accessible by the hotel elevator. An own exit leads to the parking space.


When can I cancel a booking?

The following cancellation policies apply:

The general term and conditions for the hotel industry (AGBH 2006) are applicable.


Do I have to book massage appointments before arrival or is this also possible on site?

You are welcome to book a massage appointments by phone or E-Mail prior to arrival. It is also possible to book an appointment on site (depending on availability).


Do you have free Wifi in your hotel?

The Verwöhnhotel Berghof has free Wifi throughout the hotel.


Do you offer guided hiking tours or other activities?

We offer following activities:

We provide the following to hire:

How long ist the reception open?

The reception is open from 7.30 am until 10pm.


How can I pay my hotel bill?

You are welcome to pay your hotel bill in cash or by card (Visa, MasterCard, EC-card).


Do you have rooms with connecting doors?

Unfortunately, we do not have rooms with connecting doors.


Can you be responsive to allergies and special food requests?

If you have andy food intolerances, we would ask you to announce them directly with your booking inquiry or reservation.


Are there towels and bathrobes for the wellness area?

Bathrobes, towels and slippers are provided for you in your room.


If I will arrive late, is it possible to check-in?

The recetpion is open until 10 pm. If you will arrive later than 10 pm. we would ask you to inform us as soon as possible. Of cause we will deposit your key card for you.


Is it allowed to smoke in the hotel?

The Verwöhnhotel Berghof is run as a non-smoking hotel. Smoking is prohibited in all rooms and suites as well as in all public areas! Our smoker lounge "Salettl" is available around the clock for those who cannot resist the pleasure of smoking.


Is the tap water drinkable?

Of cause our water is drinkable. Our spa area also has a fountain with fresh Grander water.


Do you also offer a laundry service?

Yes, we offer a laundry service.


How can I change my booking?

If you would like to change or cancel you booking, please contact us via phone or E-Mail.


Can I use a travel insurance?

We recommend to conclude our "Berghof travel insureance" in your booking. For just € 8,00 per room and overnight stay you cover all cancellation costs in case of accidents, illness or death which apply to the insured, their children, siblings, parents or grandparents before or during the stay. We are happy to give you further information when booking.


Do I have to pay for my drinks directly at the restaurant?

You are welcome to book your drinks on your room and pay for them at the reception at the end of your stay. Of course you can also pay your drinks bill daily in the restaurant.


Is it possible to book a double bed room for a single person?

When booking a double bed room or a suite by a single person, a surcharge of € 30,00 per day on the respective room category will be charged.


Do I get a loyalty discount?

Of course, your loyalty should be rewarded. For regular guests, who have already spent three times their holidays with us, we garant a loyalty discount of 5% in summer with at least three overnight stays.


Do you have a particular concern or could not we answer a question? The Berghof team will happily advise you personally. You can reach us by phone, e-mail or WhatsApp.


Verwöhnhotel Berghof - Rettenwender Family

Alpendorf 1 - A-5600 Sankt Johann in Pongau

Salzburger Land / Austria

Telephone: +43 6412 6181

Fax: +43 6412 6181-55


Please enter the age* of the children

* Age of the child on the day of arrival